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How to Book

How to book

Online booking is available 24/7
You can also book over the phone or in person

The opening times are subject to change during festival times. Please visit the Box Office page for the most up to date opening times.

All telephone bookings must be paid for by credit or debit card at the time of placing the order. We cannot reserve tickets for any event.

We do not accept orders made by post or email, please book by one of the aforementioned methods. Post and email ticket requests will not be processed.

All ticket orders are subject to transaction fees unless you are paying by cash. Transaction fees apply per order and not per ticket.
For the complete information on transaction fees please visit Fees, Discounts and Refunds


By card: We accept payments by Visa, Mastercard and Maestro. We cannot take payment by American Express or Diners Card.

By cheque: Cheques must be made payable to CF Productions. Payment by cheque is not subject to a booking fee.


Cheltenham Festivals is a not for profit organisation and we rely on contributions from customers to ensure the continuation of the festivals each year. We ask all our supporters if they are able to help us with a donation when they are booking with us and we suggest an amount of 10% of the order total.

Reserved seating

We endeavour to offer reserved seating wherever possible. In order to give you the best experience at our festivals and to speed up the booking process, our system automatically selects the best seat(s) available for your chosen event. As acoustics and sight lines vary at each venue, the festival team have carefully tailored the way that the system assigns your seats for each event. Your seat numbers are referenced in your confirmation email and printed on your tickets.

Access Requirements

If you have any particular access requirements please let the box office know and we can find the best seats for events to accommodate your needs.

If you wish to make an online booking or book during the online only element of priority booking, please fill in the access requirements form and we will situate you in the best seats available for your specific requirement.

Tickets for customers who are registered disabled will be charged the standard price of the ticket. If you require a carer, their ticket is complimentary.