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Access Requirements

Cheltenham Festivals aims to offer customers with access requirements an easy service when booking tickets.

Accessible Booking

To make an access booking, please contact us at boxoffice@cheltenhamfestivals.com or visit our onsite box office in Montpellier Gardens from the 8th October, we will be open 9.30am – 7.00pm Monday – Friday and 9.00am-7.00pm Saturday and Sunday.

Assistance dogs
Are welcome. Please provide proof that the dog is registered with an organisation that is a member of Assistance Dogs UK.

Captioned events
You can discover which events are captioned at our Festival by using the Closed Caption filter on the What’s On pages.

Venue access and facilities
See our venue accessibility page for venue specific information.

Strobe Lighting
Should an event contain strobe lighting there will be on-site warnings at the venue.

Loud noises
Should an event contain sudden and loud noises there will be on-site warnings at the venue.