Box Office Customer Service Assistant

Box Office Customer Assistant

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Box Office Customer Assistant
Salary: £8.91 per hour
Full time + 33 days holiday pro rata, 5% pension contribution, staff ticket allocation
Location: Cheltenham

Cheltenham Festivals is a charity bringing outstanding arts and science to all. Our education, community and talent development programmes reach out year-round and culminate at the town’s internationally-acclaimed Jazz, Science, Music and Literature Festivals.

We are looking for a highly motivated and enthusiastic Box Office Customer Service Assistant with great interpersonal skills to join our box office team.

A Box Office Customer Service Assistant will provide an exceptional level of customer service to all who attend the Festivals but also help deliver optimum ticket sales so we can continue our mission to make science and culture accessible to all. We welcome everyone and are committed to breaking down barriers to participation.

The box office team is the first point of contact for all our visitors to the Festivals so a great first impression is vital here. At the Festival site our Box Office Customer Service Assistants are responsible for welcoming, assisting, and selling tickets face to face to our walk-up visitors in a polite, discreet, and professional manner. You will also be required to respond to customer enquiries and provide support for online ticket sales via phone and email to ensure all our customers’ needs are met in a timely and efficient manner.

The Box Office Customer Service Assistant role is hugely exciting and rewarding as you will get the opportunity to be involved in our nationally and internationally renowned Festivals. It will require you to have a passion, enthusiasm, and commitment to join us on our journey to make science and culture accessible to all.

You need to be able to commit to working hours within the Box Office staff rota between the hours of 9am – 5.30pm before a Festival and then 9am – 9pm during the Festival, as these are key dates in our calendar. Our next Festival is The Times and The Sunday Times Cheltenham Literature Festival: 8 -17 October 2021

For any queries please email us at:

How to apply

Please complete the Application Form and Equal Opportunities Form and return by email to:

Job Description     Application Form     Equal Opportunities Form