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Customer Service Box Office Assistant

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Customer Service Box Office Assistant
Salary: £8.21 per hour
Evening and weekend work will be required

Cheltenham Festivals is a leading cultural organisation and charity with around 36 days of festivals of Literature, Jazz, Music and Science as year-round educational and community projects.

The role of Customer Service Box Office Staff is to provide a high standard of customer service in selling tickets face to face, by telephone and online, in order to achieve the optimum sales of tickets and any other services that are provided.

The Box Office team is responsible for welcoming, assisting and selling tickets to all visitors to the Cheltenham Festivals.

When not on the Festival Site and outside of Festival dates, this role requires you to respond to customers on the phone, and via email in a discreet and professional manner.

As a Box Office team member, you will divide your time between the head office of Cheltenham Festivals on the Bath Road, pop up box offices around Cheltenham, remote and main box offices at each of the Festivals.

You need to be able to commit to working hours within the Box Office staff rota during the festival periods, as these are key dates in our calendar.

2020 Festival Schedule

Jazz: 5 – 10 May 2020

Science: 2 – 7 June 2020

Music: 3 – 12 July 2020

Literature: 2 – 11 October 2020

How to apply

Please complete the Application Form and Equal Opportunities Form and return by email to: or post to: Human Resources, Cheltenham Festivals, 1st floor, 109-111 Bath Road, Cheltenham, Glos, GL53 7LS

Job Description     Application Form     Equal Opportunities Form