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Customer Service Box Office Assistants

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Customer Service Box Office Assistant
Salary: £7.83 per hour
Evening and weekend work will be required

Please note the closing date for this role has been updated.

Closing date: 9 am on Tuesday 28 August 2018

Cheltenham Festivals is a leading cultural organisation with around 36 days of festivals of Literature, Jazz, Music and Science as well as year-round educational and community projects.

The role of Customer Service Box Office Staff is to provide a high standard of customer service in selling tickets face to face, by telephone and online, in order to achieve the optimum sales of tickets and any other services that are provided.

The Box Office team are responsible for welcoming, assisting and selling to all visitors to the Cheltenham Festivals.

When not on the Festival Site and out of Festival dates, this role requires you to respond to customers on the phone, and via email in a discreet and professional manner.

As a Box Office team member you will split your time between the head office of Cheltenham Festivals on the Bath Road, pop up box offices around Cheltenham, remote and main box offices at each of the Festivals.

You need to be able to commit to working hours within the Box Office staff rota during the festival periods, as these are key dates in our calendar.

For a downloadable job description and application form please refer to

How to apply

Please complete the Application Form and Equal Opportunities Form and return by email to: or post to: Human Resources, Cheltenham Festivals, 1st floor, 109-111 Bath Road, Cheltenham, Glos, GL53 7LS

Job Description     Application Form     Equal Opportunities Form