Gregory Porter, The Ultimate House Party,  Cheltenham Jazz Festival 2015 [image: mcphersonstevens.com]

Gregory Porter, The Ultimate House Party, Cheltenham Jazz Festival 2015 [image: mcphersonstevens.com]

Frequently Asked Questions

How can I join the scheme?
  • Join online 24/7 365 days a year.
How do I pay?

You can pay by most major credit or debit cards. This payment is annual and is non refundable and not transferable.

When does my Membership expire?

Your Membership lasts for 12 months from the date of purchase. We will notify you by email when it is time to renew.

How long is Priority Booking?

Priority booking opens before tickets go on sale to the general public. For the Science Festival The dates and times will be communicated via our website.
To keep everyone safe tickets to this year’s Science Festival are being sold online only from our website and seating for events will be socially distanced.
You will be able to choose what seats you sit in using our interactive seating plan. Although it may take you a little longer to book your tickets, we hope that this will give you reassurance and confidence, knowing that you are socially distanced from other audience members. To support you in booking your seats we have staggered the Member on sale.
Patrons can priority book before our Members. For more information on Patronage, visit cheltenhamfestivals/support-us/patronage

Am I guaranteed to get the tickets that I want by becoming a Member?

Although we cannot guarantee availability of tickets, by being a Member, you will have one week ahead of the general public to order your tickets.

Is my membership refundable?

Membership is non-refundable and non-transferable. We do not offer pro-rata refunds.

How many tickets can I buy?

This will depend on the level which you choose, which is illustrated in the table below. Once tickets go on sale to the general public, you can buy additional tickets.

Bronze
£25 per year
✔ Priority booking
Buy up to 2 full price tickets per event during priority booking.
Silver
£50 per year
✔ Priority booking

✔ Discounted tickets
Buy up to 4 tickets per event during priority booking (1 discounted, 3 at full price).
Gold
£75 per year
✔ Priority booking

✔ Discounted tickets
Buy up to 6 tickets per event during priority booking (2 discounted, 4 at full price).
How much is the ticket discount?

Silver Members are entitled to a 10% discount on 1 ticket per event and Gold Members are entitled to a 10% discount on 2 tickets per event. Ticket discounts are not available on events that include food or drink in the ticket price.

Can I upgrade?

You can upgrade your Membership at the point of renewal. Unfortunately, you cannot upgrade your Membership mid-term.

Can I buy a membership for a friend?

Yes, gift membership is available in the form of a voucher which the recipient can activate by emailing the box office with the following information: their name, phone number and email address. Following this one of the team will be in touch to update membership preferences. Each level of Membership is available as a gift.

What do I receive when I join?

We will send you an email, welcoming you to the scheme within 10 working days of joining.