Box Office

Box Office

Our Box Office has moved: We are now located at 15 Suffolk Parade, Cheltenham, GL50 2AE. (find us on Google maps)

How to book

Online booking for Literature events*
Programme now online: remember to create a wish list for first day booking
Member’s booking: 12 noon Tuesday 26th August
General booking: 12 noon Monday 1st September

Phone*
0844 880 8094 (5p per minute at all times from BT landlines, mobile charges vary)
See our opening times below.

In Person*
Visit our box office at 15 Suffolk Parade, Cheltenham, GL50 2AE.

(*) Booking fees apply, see booking information


General enquiries

For enquiries and support please use our web contact form.


Box Office opening times during our busy Literature Festival on sale

Member booking week
Tuesday 26th August (online wishlist booking only) office closed
Wednesday 27th August (telephone booking opens) office closed
Thursday 28th August 10am – 5.30pm in person booking open
Friday 29th August 10am – 5.30pm
Saturday 30th August 10am – 2pm
Sunday 31st August (telephone only) 10am – 2pm

General booking week
Monday 1st September (online wishlist booking only) office closed
Tuesday 2nd September (telephone booking opens) office closed
Wednesday 3rd September 10am – 5.30pm in person booking open
Thursday 4th September 10am – 5.30pm
Friday 5th September 10am – 5.30pm
Saturday 6th September 10am – 2pm (note this is also the Suffolks Street Fair)

(then regular hours resume as below)

Monday to Friday 10am to 5.30pm
Saturdays 10am to 2pm
(in addition, Sunday 31st August 10am to 2pm)


Everything about your booking

See booking information

Terms and conditions

See terms and conditions.

Special seating requirements

Use our special requirements booking form to make your ticket request in advance (for wheel chair bookings, carer seats, mobility issues etc.).
  • Your order will be processed on the first day of Members booking or the first day of Public booking, depending on your Membership status.
  • We will process the requests in the order in which we receive them.
  • You will receive a confirmation email including your order number once your order has been entered on to our system.
  • You will then be able to contact us to make payment from September 4th. Please quote your order number in all correspondence.
  • (note our booking fee for online sales is £3)


Our customer charter

We at Cheltenham Festivals are committed to ensuring that you, our customers, are given the best service possible. From the excitement of looking at the brochure through to the thrill of attending our events, we want to make your festival experience an enjoyable and fulfilling one… read our full customer charter