Terms & Conditions

Cheltenham Festivals make every effort to ensure that the information published on this site is correct. However, Cheltenham Festivals do not warrant or assume any legal liability for the accuracy of any information disclosed.

Cheltenham Festivals are not responsible for the content of any external internet sites. The presence of a hyperlink from a page does not imply any kind of endorsement of the content of these pages or links by Cheltenham Festivals.

If you have special seating requirements such as bringing a child under 2, are a wheelchair user, wish to sit with another member, please call the Box Office on 0844 880 8094


Booking Terms & Conditions

Fees

CFTicketing charges a fee per booking to reflect the costs of providing the service which include card processing costs (for both credit and debit cards) as well as staffing, developing and maintaining the booking software and postage.

Our 2014 booking fees are as follows:

  • Online sales £3
  • Telephone sales £3.50
  • In person sales £1.50

We endeavour to keep our booking fees as low as possible and charge on a per booking basis rather than a per ticket basis to ensure this. We also endeavour to ensure that our booking fees are clear before any transaction is completed.

Refunds

The Festival cannot refund money or exchange tickets, except in the case of a cancelled performance.

Cheltenham Festivals reserves the right to change artists or programmes as necessary.

Credit & Debit Cards

We accept Visa, Mastercard and Maestro. Please provide a card number, issue number, expiry date, security code, name and address of the card holder.

Cheques

Please make cheques payable to CF Productions.

Membership

Members are entitled to a 10% discount on full price tickets at many Cheltenham Festivals events. Discounted tickets are for Member’s sole use. Discounts do not apply on events that include food or drink, or for those people with Associate Membership. Membership starts from £15 and offers discounts and priority booking at all four Festivals.

Visit our Membership pages for more information and our Membership terms for Membership specific terms and conditions.

Ticket Prices

Ticket prices are shown on each event page. Please be prepared to show relevant ID at the Box Office and upon admission to events. For all children’s and family events a ticket must be purchased for each adult and each child attending.

Timings

Please note that all timings are for guidance only and are approximate.

Latecomers

Please arrive in plenty of time for your event. It is not always possible to admit latecomers once the event has started. The festival reserves the right to refuse admission to any performance until a suitable break, or at the first interval.

Free Events

Please note for some free events capacity may be limited and entry cannot be guaranteed

Additional Information for Families

Please adhere to the age range specified for children’s and family events. Children under 12 must be accompanied by a responsible person aged 16 or over, approved by the parent / guardian, and prices are kept as low as possible to allow for this. Any such person can accompany a maximum of 6 children to an event. Cheltenham Festivals maintains a Child Protection Policy, but cannot act in loco parentis or take responsibility for unsupervised children. If your child is disruptive you may be asked to leave the event and other children must be taken with them.

Lost children will be taken to the Festival Box Office. Please ensure that children have your mobile number; wristbands are available from the Info Point if required.