Terms & Conditions
Cheltenham Festivals make every effort to ensure that the information published on this site is correct. However, Cheltenham Festivals do not warrant or assume any legal liability for the accuracy of any information disclosed.
Cheltenham Festivals are not responsible for the content of any external internet sites. The presence of a hyperlink from a page does not imply any kind of endorsement of the content of these pages or links by Cheltenham Festivals.
If you have special seating requirements such as bringing a child under 2, are a wheelchair user, wish to sit with another member, please call the Box Office on 0844 880 8094
Booking Terms & Conditions
CFTicketing charges a fee per booking to reflect the costs of providing the service which include card processing costs (for both credit and debit cards) as well as staffing, developing and maintaining the booking software and postage.
Our 2014 booking fees are as follows:
- Online sales £3
- Telephone sales £3.50
- In person sales £1.50
We endeavour to keep our booking fees as low as possible and charge on a per booking basis rather than a per ticket basis to ensure this. We also endeavour to ensure that our booking fees are clear before any transaction is completed.
The Festival cannot refund money or exchange tickets, except in the case of a cancelled performance.
Cheltenham Festivals reserves the right to change artists or programmes as necessary.
Credit & Debit Cards
We accept Visa, Mastercard and Maestro. Please provide a card number, issue number, expiry date, security code, name and address of the card holder.
Please make cheques payable to CF Productions.
Members are entitled to a 10% discount on full price tickets at many Cheltenham Festivals events. Discounted tickets are for Member’s sole use. Discounts do not apply on events that include food or drink, or for those people with Associate Membership. Membership starts from £15 and offers discounts and priority booking at all four Festivals.
Ticket prices are shown on each event page. Please be prepared to show relevant ID at the Box Office and upon admission to events. For all children’s and family events a ticket must be purchased for each adult and each child attending.
Please note that all timings are for guidance only and are approximate.
Please arrive in plenty of time for your event. It is not always possible to admit latecomers once the event has started. The festival reserves the right to refuse admission to any performance until a suitable break, or at the first interval.
Please note for some free events capacity may be limited and entry cannot be guaranteed
Additional Information for Families
Please adhere to the age range specified for children’s and family events. Children under 12 must be accompanied by a responsible person aged 16 or over, approved by the parent / guardian, and prices are kept as low as possible to allow for this. Any such person can accompany a maximum of 6 children to an event. Cheltenham Festivals maintains a Child Protection Policy, but cannot act in loco parentis or take responsibility for unsupervised children. If your child is disruptive you may be asked to leave the event and other children must be taken with them.
Lost children will be taken to the Festival Box Office. Please ensure that children have your mobile number; wristbands are available from the Info Point if required.
The Times and The Sunday Times Cheltenham Literature Festival 2014 Survey Competition Terms & Conditions
To enter into the prize draw, complete the survey and include your contact details before midnight on 24th October 2014.
Prize consists of £100 worth of Waterstones vouchers.
One winner will be selected at random after the closing date of midnight on 24th October 2014 and notified within 10 days of closing.
Prize draw entry is only open to UK residents aged 18 and over.
Employees and contractors (and their respective families) of Cheltenham Festivals (109-111 Bath Road, GL53 7LS) are not eligible to enter.
No responsibility is accepted for entries which are lost, corrupted, incomplete or for any failure to capture entry information.
Entrants are required to meet the Entry Criteria but otherwise no other purchase is necessary.
It is the responsibility of entrants to notify Cheltenham Festivals of any change of contact details. Proof of identity may be required.
Use of false details will result in disqualification. The entry must be made by the person entering the competition – entries sent through third parties, agencies or by automated means (such as scripts and macros) will not be accepted.
Cheltenham Festivals does not endorse any Prize supplied by a third party nor does it endorse the third party supplier. The Prize will only be delivered to addresses within the UK. Cheltenham Festivals is not responsible for inaccurate prize details supplied by any third party connected with this competition.