Privacy

The Cheltenham Festivals website, www.cheltenhamfestivals.com, is owned and operated by Cheltenham Festivals (We, Us, Our) of trading address: 109-111 Bath Road, Cheltenham, GL53 7LS – registered charity no. 251765. Any queries should be addressed to boxoffice@cheltenhamfestivals.com.

The information we collect

We may collect and process the following data about you:

  • Information that you provide by filling in forms on this website. This involves information provided at the time of registering to use this website, booking tickets, subscribing to any service, posting material or requesting further services. We may also ask you for information when you report a problem with this website
  • If you contact us, we may keep a record of any correspondence
  • We may ask you to complete surveys that we use for research purposes, although you do not have to respond
  • Details of any transactions you carry out through this website and the fulfilment of your booking
  • Details of your visits to this website and the resources that you access.
How we use this information

We may use your data to provide you with information about services which you have requested.

We may contact you about services which may be of interest to you and share your information with other organisations that we think may interest you but only if you opted to allow this at the time you provided us with your details.

If you no longer want us to use your data in this way or to pass your details to third parties for marketing purposes please update your details by logging-in to your online account or by emailing us at boxoffice@cheltenhamfestivals.com

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Our online ticketing systems Tessitura and Tessitura Card Server (card payment authorisation service) use temporary session cookies enabling customers to pass through the correct payment pathway. These cookies therefore enable services customers have specifically asked for, that is, they enable customers to book and purchase tickets for an event.

We use other cookies to enhance your experience navigating through our website, anonymously collecting information on pages visited.

Third Party Cookies

Cheltenham Festivals use third parties to either provide additional functionality on the websites (such as Facebook Like buttons) or to track users anonymously (such as Google Analytics) and report back to funders and stakeholders the information needed to allow us to continue to provide the website and events programme. Some of these services will set cookies in the process, but may use these cookies for their own purposes. Cheltenham Festivals does not have direct control over these websites or cookies.

How we protect your personal information

The transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk.

This website has security measures in place to protect against the loss, misuse and alteration of the information you provide us. We confirm to the Payment Card Industry (PCI) Data Security Standard. Our secure server software SSL (Secure Sockets Layer) is the industry standard and among the best software available today for secure online transactions. SSL has cryptographic protocols that provide secure communications on the Internet for such things as web browsing, email, Internet faxing, instant messaging and other data transfers. It encrypts all of your personal information including credit card number, name and address so that it cannot be read as the information travels over the internet.

Keeping your details up to date

Please help us to keep your information up to date by logging-in to your online account or by emailing us at boxoffice@cheltenhamfestivals.com if your personal information changes (i.e. if you move house or change your email address) or if you wish to correct it. We will endeavour to correct, update or delete information you have provided to us as quickly as possible.

Changes to this privacy statement

We reserve the right to amend this privacy statement in the future. Any changes we make to this privacy policy will be posted on this page and where appropriate, notified to you by email.